1. Do you provide wholesale prices for corporate customers?

Yes, we do. If you’re a business, fill in our online enquiry form to request a wholesale quotation.
Include the products and quantities you need, and our team will respond within the next working day.

2. Can I request product samples before ordering in bulk?

Yes. Businesses can request samples of our sauces and condiments to assess quality before making a bulk
purchase. Contact us or use our online form to arrange this.

3. Can I look at the product first before order?

Yes. You may come down to our warehouse to view the product before ordering.
Please contact us at +65 8295 9058 to arrange for an appointment. Appointment in advance is appreciated.

4. The item that I need for my business is not in your catalogue/website. Can you help me source them?

Please contact us with the details of the item you are looking for, and our team will be happy to assist you further.

1. How can I place an order with Teric Marketing?

You can order directly through our website by browsing our range of sauces, condiments, and kitchen supplies.
Add your chosen products to the cart, proceed to checkout, and follow the payment instructions.

2. Can I order as a business or only as an individual?

Yes. We cater to both businesses and individuals in Singapore. Whether you are a restaurant, café, catering company, or home cook, you can purchase from us.

3. Do I need an account to order?

Creating an account is optional but recommended. Registered customers enjoy faster checkout, easy order tracking, and access to past purchases for quick reordering.

4. How can I request a wholesale quotation?

If you’re a business, fill in our online enquiry form to request a wholesale quotation. Include the products and quantities you need, and our team will respond within the next working day.

5. Can I request product samples before ordering in bulk?

Yes. Businesses can request samples of our sauces and condiments to assess quality before making a bulk purchase. Contact us or use our online form to arrange this.

6. What payment methods do you accept?

We accept major payment options including credit/debit cards, PayNow, and bank transfer for both retail and wholesale orders.

1. Do you offer free delivery for orders in Singapore?

Yes. We provide free delivery within Singapore for orders with a minimum spend of $100 and above. For deliveries to Sentosa and Tuas, the minimum spend for free delivery is $150 and above.

2. What are the delivery charges if my order is below the free delivery minimum?

For orders below $100 (or below $150 for Sentosa and Tuas), a flat shipping fee of $20 will apply.
Delivery charges will be shown before you confirm your payment.

3. How soon will my order be processed and delivered?

Once your order is made and verified, our team will call you on the next working day to confirm the details. Deliveries are made Mondays to Saturdays, between 9am and 6pm, excluding Public Holidays.

4. Can I request a specific delivery time?

Unfortunately, we cannot guarantee specific delivery time slots due to delivery routing and daily load. However, as one of Singapore’s most reliable wholesale condiment suppliers, we work to ensure all deliveries are timely and efficient.

5. Do you deliver wholesale to restaurants & offices in Singapore?

Yes. We supply a wide range of products & essentials to restaurants, cafés, centre kitchens, salons, schools and offices in Singapore.

6. Can I request samples before placing a wholesale order?

Absolutely. Businesses can request product samples before placing a bulk order. Simply fill in our enquiry form, and our team will arrange sample delivery and provide a quotation within the next working day.

7. What happen if nobody can be home during the delivery?

Please let us know where to place your order if you cannot be home to receive the orders.
Otherwise our delivery drivers will put the order outside the house and send you a photo after.

8. Can I reschedule my delivery to another day?

Once a date has been fixed with our customer service team, we cannot reschedule the delivery. A reschedule shipping fee of $20 will be charged.

1. Can I collect my order from your warehouse?

Yes! You are welcome to self-collect your order directly from our warehouse at:

39 Woodlands Close, Mega@Woodlands, #04-58, Singapore 737856

2. Do I need to inform you before coming?

Yes. Please call us at +65 8295 9058 to let us know your preferred self-collection date and time.
This helps us to ensure someone is in the warehouse and also prepare your order in advance so you can collect it quickly.

3. What payment methods are accepted for self-collection?

We accept Cash or PayNow payments only.
PayNow UEN: 202412595R

(If paying via PayNow, please show the transaction confirmation before collecting your order.)

4. Can I arrange for Lalamove, GrabExpress, or other couriers to collect on my behalf?

Yes, you may arrange your own courier (e.g., Lalamove, GrabExpress, etc.) to pick up your order.
However, we will only release the items to the pickup driver once payment has been made in full.
If you are paying via PayNow, please send us proof of payment before the driver arrives.

5. What are your self-collection hours?

Monday to Friday: 10:00am – 5:00pm
Saturday: 10:00am – 1:00pm
Closed on Sundays and Public Holidays

Please ensure you arrive during the stated hours.

6. How soon can I collect my order after placing it?

Once your order is ready, our team will contact you. If you wish to collect on the same day, please call us first to check availability.
If you still have questions about self-collection, call us at +65 8295 9058 and our friendly team will assist you.

1. Do you offer refunds?

We have a strict no-refund policy once goods are sold.
However, if your order arrives with product defects or missing items, we will review the case and provide a solution.

2. What should I do if my order has a defect or missing item?

Please contact us at +65 8295 9058 within 1 day of receiving your goods.
If your purchase includes condiments or sauces, any issues must be reported on the same day of collection or delivery.

To help us resolve the issue quickly, please provide:
- Order Number
- A clear description of the issue
- Photos or videos showing the defect or missing item

We may request additional information if needed to assess the situation.

3. Why is there a 1-day reporting window?

This timeframe ensures we can verify the condition of your items immediately and take prompt action.
Any issues reported after 1 day (or after the same day for condiments/sauces) will be handled on a case-by-case basis at our discretion.

4. How will you decide if I’m eligible for a return, replacement, or refund?

We reserve the right to determine the most appropriate resolution for the issue.

This may include but not limited to:
- Replacing the item
- Providing a partial refund
- Offering store credit
- Other solutions deemed fair based on the case

5. What happens if there is a dispute?

For disputes regarding refunds, damaged, or torn items:
- If reported within the time frame (1 day or same day for condiments/sauces), we will review the case according to our policy.
-If reported after the time frame, the matter will be handled on a case-by-case basis, and the company reserves the right to make the final decision.

6. How long will it take to receive my refund (if approved)?

If a refund is approved, it will be processed within 3 working days after the conclusion of the dispute discussion.

7. Can I return an item simply because I changed my mind?

Unfortunately, we do not accept returns for change-of-mind purchases.
We recommend checking product details carefully before placing your order.

8. How do I contact you for returns or disputes?

Reach us via phone/WhatsApp at +65 8295 9058 during business hours. Or email to: ecommerce@teric.sg

Please have your order number ready and provide clear details so we can assist you promptly.

1. Can I cancel my order after payment?

Once payment has been made, cancellations are not allowed. Please ensure all order details are correct before making payment.

2. Can I modify or add items to my order after payment?

Yes — modifications or additions can be made only by contacting our company directly, and only if our Logistics Team has not yet picked up your order for delivery.

3. What happens if my order has already been picked up by the delivery fleet?

Once your order has been picked up by our delivery fleet drivers, it cannot be cancelled or modified. This ensures the smooth and timely delivery of all orders.

4. How do I request a modification?

Please call or WhatsApp us at +65 8295 9058 as soon as possible with:
- Your Order Number
- The changes you’d like to make

However, we cannot guarantee a modification of your order is possible. If y our order has been processed or picked up by our delivery fleet drivers, modification will not be possible.

5. Why can’t I cancel or change my order after it’s picked up?

Once the order is in the hands of our delivery fleet, it’s already in the dispatch process, and changes would disrupt the delivery schedule for all customers.

6. What if I made a mistake in my order details?

Contact us immediately after payment. If your order has not been processed for delivery, we will do our best to assist you in correcting the details.